WARRANTY

The warranty lasts 24 months and can be claimed within 24 months from the purchase of the goods.  You can complain in any of our shops, or you can send the goods by post (in an appropriate packaging) or bring it personally to the address:

KLIMATEX a.s.
Pražská 55A
679 61 Letovice
Czech Republic

HOW TO CLAIM WARRANTY?

Bring/send the claimed goods with a brief description of defect, your contact details and copy of the receipt or other document proving the purchase. When you are sending the claimed goods please make sure that the parcel is tagged as REKLAMACE (WARRANTY CLAIM), so that the justified request can be handled as quickly as possible. For quick handling we recommend you to enclose any document confirming the purchase (invoice etc.) and filled-in warranty claim form. Only clean goods will be accepted. Do not send the parcel as cash on delivery as such consignment cannot be accepted.

For phone check of state of your warranty claim you can call +420 777 722 440.

In case you are a consumer your request will be handled within 30 days. If you are our business partner with whom we deal according to the Commercial Code, there is no legal limit for handling the claim, and however, even in these cases we do our best to act as quickly as possible. Should your warranty claim be approved, the goods will be sent on the stated address.
In case of unrepairable warranty defect you will be either sent a new item, or you will get the refund.

Every item in our e-shop has a description of maintenance. When maintaining always proceed according to the given instructions and symbols of maintenance. By doing this you will prevent the spoilage of the goods and prolong its lifetime. The goods which will not be treated according to these instructions will not be approved as justifiable. The warranty cannot also be claimed after mechanical damage of the item, or after damage caused by wearing and tearing. The warranty should be claimed as soon as you discover the defect without any necessary delay, so that we are able to assess the cause of the defect.

Free gifts are not subject to the rights of consumer.