RETURNING UNWANTED GOODS

If, for any reason, you are unhappy with an item you have purchased on our website www.klimatex.eu, you can withdraw from your order within 14 calendar days. This can also be applied on the purchases made on the internet but picked-up personally in one of our shops. The right to withdraw from the order is subjected to the law number 367/2000 according to the Legal Code. The Club card holders may even return the goods purchased in the shop within 7 calendar days from the day of purchase. Underwear, socks and swimsuits cannot be returned or changed from the hygienically reasons.

This “cooling off” period expires 14 days after the day you received your goods (e.g. if you receive the goods on Friday the period starts on Saturday). However, if this period expires on a non-working day, your deadline is extended till the next working day. Withdrawal has to be received within the timeframe, sending it the last day of the period is too late. This can also be done via email on: klimatex@klimatex.eu.

We advise to enclose a document which will confirm that you have purchased the goods in our company. This will also help us to identify the given item and address your request. Your money will be refunded to your account within 30 days from the day of acceptance of your withdrawal.

The packaging is not subject to the purchase or the purchased item. However, Klimatex, a.s., has the right of compensation of expends related to the acceptance of returned goods. These expands are to be assessed individually and then subtracted from the refund.

You will prevent this expands compensation by simply cleaning the goods and sending it in the original packaging. Every single withdrawal is to be dealt with individually.

Enclose to every single item the document that will confirm that you have bought it in our shop and filled-in withdrawal form.

Send the goods to the address:
Sklad KLIMATEX a.s.
Pražská 55A
679 61 Letovice
Czech Republic

Do not send the goods as cash on delivery!

In case you are not a consumer therefore you buy the goods for your further entrepreneur activities (that means that your Identification number is stated on the invoice) you have no rights to withdraw from the purchase as the Commercial code does not include this option.

REPLACEMENT OF THE GOODS

The goods bought on our e-shop www.klimatex.eu can also be replaced for another within 14 days from receiving the goods for any reason. The postage is paid by the customer.

When replacing the goods following conditions have to be fulfilled:

  • The item has to be sent back in original packaging
  • It cannot bear any signs of using or damaging (it has to be further saleable)
  • The goods has to be complete as you have received it (including all tags)
  • You must enclose the copy of receipt or any other documents which were sent altogether with the goods

In case of replacement of the goods enclose the replacement form as well. The customer will receive the new item as cash on delivery. If the new item is more expensive than the replaced one the price of postage will be increased for the difference.

Send the goods to the address:
Sklad KLIMATEX a.s.
Pražská 55A
679 61 Letovice
Czech Republic


Do not send the goods as cash on delivery!

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